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Privacy Policy for Patchify
Last Updated: October 12, 2026
Thank you for visiting Patchify ("we," "us," or "our"). This Privacy Policy outlines how we collect, use, and protect your personal and non-personal information when you use our website located at https://patchify.app (the "Website") and our cable diagram services.
Patchify is a trading name of CUPOLI LTD, a company registered in England and Wales (company number 16794229), which is the data controller for the personal data described in this policy.
By accessing or using the Website, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use the Website.
1. Information We Collect
1.1 Personal Data
We collect the following personal information from you:
Name: We collect your name to personalize your experience and communicate with you effectively.
Email: We collect your email address to send you important information regarding your account, subscription updates, and service communications.
Payment Information: We collect payment details to process your subscription securely. However, we do not store your payment information on our servers. Payments are processed by Stripe, a trusted third-party payment processor.
Signup source: We record the website or campaign you signed up from, to understand which channels work.
1.2 User Content
We store the cable diagrams, projects, files, and other content you create or upload using our service. This content is stored securely and is only accessible to you and those you choose to share it with, except that authorised Patchify staff may access it when needed to provide support you ask for, to investigate a suspected breach of our Terms of Service or other misuse, or to comply with the law. Each time staff open an uploaded file, it is logged.
1.3 Cookies We use essential cookies that are strictly necessary for the operation of our service: - Authentication cookies: To keep you signed in and maintain your session securely - Payment cookies: Used by Stripe to process payments securely These cookies are required for the Website to function and cannot be disabled. With your consent only, we also use measurement and advertising cookies from Google, Meta, Reddit, DataFast and OpenAI. They tell us which pages and ads bring people to Patchify and whether they sign up. If you decline in the cookie banner, none of these are set, and you can change your choice at any time from "Cookie settings" at the bottom of the site. We count how many times the cookie banner is shown, accepted and declined each day. These are daily totals only; no cookie is set and nothing that identifies you is stored. 2. Purpose of Data Collection We collect and use your personal data for the following purposes: - Providing and maintaining our cable diagram service - Processing your subscription payments - Sending account-related communications - Providing customer support - Improving our services based on usage patterns 3. Data Sharing We do not sell, trade, or rent your personal information to others. We only share your data with: - Stripe: For secure payment processing - Cloud infrastructure providers: For hosting and data storage We do not share your cable diagrams or project content with any third parties unless you explicitly choose to share them. 4. Data Security We implement industry-standard security measures to protect your data. Your projects and diagrams are stored securely, and we use encryption for data transmission. 5. Data Retention We retain your account data and projects for as long as your account is active. If you delete your account, we will delete your personal data and projects within 30 days, except where we are required to retain data for legal purposes. 6. Your Rights You have the right to: - Access your personal data - Correct inaccurate data - Delete your account and associated data - Export your projects - Opt out of marketing communications 7. Children's Privacy Patchify is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the email address provided below. 8. Updates to the Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and we may notify you via email about significant changes. 9. Contact Information If you have any questions, concerns, or requests related to this Privacy Policy, you can contact us at: Email: [email protected] For all other inquiries, please visit our website at https://patchify.app. By using Patchify, you consent to the terms of this Privacy Policy.